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FAQs

What is your phone number?

We regret to inform that we do not have customer service phone number, however please feel free to email us and we will endeavour to reply within 24 hours. 

Can I call you to enquire about shower parts?

No, unfortunately we do not offer customer service over phone. The easiest method of enquiry is to send us 2-4 pictures with some basic dimensions and we will get back to you within 24 hours if we stock a suitable part.

When is my order shipped?

We ship all orders within 24 hours during working days (Monday to Friday). Any orders from the weekend will be shipped on the Monday. Bank holidays will be shipped the next working day. You will receive a confirmation email once shipped.

How can I track my order?

If you have opted for special next day delivery or international tracked and signed options, you will be able to track your order once dispatched by clicking the link within your “your order has been shipped” email.

What are the shipping rates?

Shipping is FREE for 2nd class delivery within the UK including the Channel Islands. You can upgrade to special next day delivery for £8.49. International delivery costs £7.99 or international tracked and signed is £11.99.

Where do you ship?

We ship all around the World.

How long does it take for my products to arrive?

We send our orders out within 24 hours during working days, therefore Royal Mail 2nd class should be with you within 2-5 working days, special delivery will be with you the very next day, if ordered by 2pm.

International shipping varies by Country but Royal Mail aims to get this delivered to your doorstep within 7 working days.

Can I change my order after it’s been placed?

Orders cannot be amended once they have been placed but can be cancelled. However, we cannot cancel your order if it has already been shipped. Please follow the returns policy procedure in this scenario.

How do I return an item for refund or exchange?

We offer no quibble 30 day returns policy. If you are still within this period, please return your order including your order number to:

Shower Part Ltd,
Unit D2,
Rockhill Business Park,
Higher Bugle,
St Austell,
Cornwall,
PL26 8RA,
United Kingdom.

You will be issued a refund within 1 working day after it has been returned to us in resalable condition.

We do not offer exchanges. Instead, please return the original order for a refund and place a new order at any time. We regret we cannot refund any applicable postage fees. If you are unsure what to order, please feel free to fill in “Free Part Matching” form on our website.

What if an item is out of stock?

If there is an item you would like to purchase but it is currently showing as out of stock please sign up for the out of stock notification on the product page, alternatively please email us at info@showerpart.co.uk and we will be able to advise our estimated re-stock date.

What are my payment options?

We accept PayPal, Credit or Debit card payments.

Can I place an order by phone or email?

You can place an order by email, but we regret that we do not accept orders over the phone.

Do you have a shop I can visit in person?

No, we do not have a shop which would be insured to accept customers.

Do you have a wholesale catalogue?

We are in the process of creating a catalogue but in the meantime you are welcome to email us for an up to date product list for our wholesale prices.

What marketing material will you send me?

If you opt in to receive our marketing material, we may send you from time to time promotional emails and newsletters of our latest products, news and events. You may unsubscribe at any time.

For any questions that are not covered in this FAQ’s page, please feel free to contact us at info@showerpart.co.uk.