News — Customer Service

We are super excited to be exhibiting for the first time at Expo West Cornwall between the 6th and 8th March. The show specialises in current trends in the food, drink and hospitality business throughout the South West. We're looking forward to showing off our shower part range of rollers, wheels, handles and knobs (and maybe the occasional hook and guide) to Hoteliers, Maintenance Managers and local businesses alike. We have sourced our display and advertising materials from Cornish businesses to show our support including an exhibition desk from Cornwall Signs and a roll up banner designed by Medlin Design.  Pop...

Through our free part matching service we've heard many stories from our wonderful customers. Some desperate to find the right part as the weather has been way too hot and the shower has been out of action for way too long. Other's being nagged by their significant others to get the job fixed as it has been weeks now. Our favourite part is the ending - when the shower is back in action from purchasing the right part from us the first time. We've had some great emails from some fantastic customers giving us a small insight into their shower woes....

We want our customers to be informed about our products as best as possible. We are now proud to introduce email notifications for our out of stock items. Although we like to minimalise "sold out" products as much as we can, unfortunately from time to time this can happen especially when demand is un-expectantly high. To manage customer expectations we believe this feature will be a valuable asset to our website and give more convenience in the ordering process to our customers. Just input your email address and we will notify you when new stock arrives in our warehouse. Where we can we...

Let's Chat! In todays lifestyle we know time is precious and some of our customers need answers straight away so to try and cut minimal waiting times down even further we have now introduced an online chat facility on our website. With a click of a button we can answer your questions for you. If it's out of hours or we are not online you still have the facility to leave us an offline message which we will respond to as soon as possible. At Shower Part we continually strive to make our customers experience the best it can be. In...

Give us some feedback ... We care about all our valued customers and want to know that we have done things right and met all your expectations. Give us some feedback on our products and services. From Ebay alone we already has over 26400 positive reviews but we don't want our website customers to miss out! If you've bought an item and would like to tell us (and your fellow customers) what you thought of it please fill out this form so we can publish it on our website. https://showerpart.wufoo.com/forms/product-review-form/ Thank you, from all the Shower Part Team